A Southwest Airways passenger claims a number of flyers might have discovered a strategy to make the most of the provider’s wheelchair coverage with a purpose to be first in line to board a aircraft.
The passenger, Paul, who goes by @trendready on Twitter and was ready to board a flight, claimed that there’s a “pre-boarding rip-off” after witnessing 20 passengers requesting wheelchair help for a flight over the weekend.
“Pre-boarding rip-off at @SouthwestAir 20 passengers boarding utilizing a wheelchair and doubtless solely three want one to deplane,” he tweeted Saturday alongside a picture of a number of people sitting in wheelchairs at a terminal in Fort Lauderdale, Florida.
Nonetheless, the provider famous that its insurance policies adjust to the legislation and that “many disabilities aren’t seen.”
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The flight was canceled, in response to his Twitter feed. Nonetheless, when Paul was rebooked on a flight on Sunday, he allegedly noticed an identical scenario, in response to Twitter. He claimed that 14 individuals on this journey requested wheelchairs, however solely six used them to deplane.
“The wheelchair rip-off continues this morning. How do [sic] a household of ‘C’ boarding Pre-board? Get grandma to sit down in a wheelchair. Now the entire household (5) will get to accompany her,” he continued.
Paul then posted a picture of the girl standing up and allegedly strolling onto the aircraft.
Southwest advised Paul on Twitter that its pre-boarding coverage is in compliance with Air Provider Entry Act (ACCA) necessities and works “to supply applicable lodging” for everybody that flies with them.
In response to the DOT, the ACCA is “a legislation that makes it unlawful for airways to discriminate in opposition to passengers due to their incapacity.”
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One other spokesperson for the airline additionally tweeted on the annoyed passenger saying that the provider works exhausting “to take care of the integrity of the boarding course of” and that “since many disabilities aren’t seen, we’re unable to query the validity of preboarding requests.”
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One other Twitter person, who mentioned they’ve autism and require pre-boarding, additionally claimed they confronted an identical scenario whereas in Atlanta.
“Onetime at ATL there was about 20 chairs and after they discovered they have been taking walkers first, nearly all of them stood,” the person wrote.
Representatives for Southwest Airways didn’t reply to FOX Enterprise’ request for remark.